Voor het ophalen van een pakket is altijd een geldig legitimatiebewijs (identiteitskaart, paspoort of rijbewijs) nodig. Soms is een handtekening van de originele ontvanger vereist. Je leest dit in de e-mail over je bezorging.
Als bovenstaande niet in de e-mail staat vermeld dan mag iemand anders dan de ontvanger in de meeste gevallen het pakket afhalen, maar alleen met geldige legitimatie.
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